Contact us
General contact info
NMDPSM
500 N 5th St
Minneapolis, MN 55401-1206
Get directions
- Business Office: (612) 627-5800 or (800) 526-7809
- General Toll Free: (800) MARROW-2
- Media Inquiries: (612) 817-6442 or media@nmdp.org
- Service Desk (Technical Support): (763) 406-3411 or (800) 526-7809 x3411 (available 24/7)
- CIBMTR service request
Have a question or comment?
Department contact information
- Bioinformatics & Immunobiology
- Case Management
- Clinical Operations Partners
- Cord Blood Program
- Donor Services
- Donor Medical Services
- Human Resources
- Partner Liaisons
- Patient Services
- NMDP Foundation
Bioinformatics & Immunology
- General questions and research samples: bioinformatics-web@nmdp.org
- Allele codes: new-allelecodes@nmdp.org
- Search strategies and assistance: search-strategies@nmdp.org
- Repository and research samples: research-repos@nmdp.org
- Histoimmunogenetics Markup Language (HML): hml-comments@nmdp.org
Case Management
Case Management
- Toll-free number: (800) 548-1375 – use this number and the extension listed for the Case Management staff member
- International callers: 01-763-406-8275
- Fax Number: (763) 406-5810
- After-hours Case Manager on-call: (763) 406-4400 – for use in emergencies only (after hours, weekends and holidays)
Case Management leadership
- Kristin Naruko, Vice President, Provider Services Operations, (763) 406-8742 or knaruko@nmdp.org
- Giovanna Dimarzo, Senior Manager, Case Management, galvare2@nmdp.org
- Abby Martfeld, Senior Manager, International Operations, 763-406-8362 or amartfel@nmdp.org
Managers, Case Management
- Ben Webster, 763-406-8585 or bwebster@nmdp.org
- Jon Wallace, 763-406-4398 or jwallac3@nmdp.org
- Kelly Casa De Calvo-Nylen, 763-406-4834 or kcasadec@nmdp.org
- Tricia Rasmussen, 763-406-3106 or trasmus2@nmdp.org
Case Management staff list by ID (XSLX)
Clinical Operations Partners (COPs)
Clinical Operations leadership
- Becca Miller, Vice President, Customer Experience & Community Engagement, 763-406-8220 or rmiller2@nmdp.org
- Maris Jack, Regional Manager, Provider Partnerships, mjack@nmdp.org
- Traci Sutter, Regional Manager, Provider Partnerships, 678-954-4164 or tsutter@nmdp.org
General questions: lpp@nmdp.org
Cord Blood Program
Operating under customer-ready poducts
- Christina Melief, Senior Scientific Program Advisor, cmelief@nmdp.org
- Ericka Narr, Senior Manager, Customer Ready Products, 763-406-8289 or ewheeler@nmdp.org
- Erin O’Gara, Cord Blood Program Lead, 763-406-4632 or eogara@nmdp.org
- David Miller, Cord Blood Program Liaison, 763-406-8481 or dmiller2@nmdp.org
- Cynthia Claude Romeo, Associate Cord Blood Program Liaison, 763-406-5217 or cclauder@nmdp.org
General questions: cordliaisons@nmdp.org
NCBI questions: NCBIFunding@nmdp.org
Donor Services
Donor Services helps maintain the NMDP Registry and guides donors and global partners through the gift of marrow donation.
Donor Services leadership
- Gretta Stritesky, Vice President, Donor Operations, (763) 406-8354 or gstrites@nmdp.org
- Kim Ikenberry, Director, Workup, (508) 502-7227 or kikenber@nmdp.org
- Molly Rocchio, Director, Search, (763) 406-8685 or mgodfrey@nmdp.org
Donor Services teams
Member Registrationmemberreg@nmdp.org
Public Response
publicresponse@nmdp.org or 1-800-Marrow-2
Member Campaigns
preliminary@nmdp.org or 877-581-6918
Donor Contact Team
SearchDC001@nmdp.org or 855-558-9631
CallBack Unit
callbackunit@nmdp.org or 866-992-8931
Fax: 612-884-8287
DC 001 Workup
General mail: WU001@nmdp.org
Manager Team: WUSmanager@nmdp.org
Donor Medical Services
General inquiries: DMS@nmdp.org
- Toll-free: 888-510-1808
- General number: 763-406-8550
- Fax number: 763-406-8549
Donor Medical Services staff:
- Jennifer Kraemer, RN, Manager: 763-406-5879
- John Miller, M.D., Ph.D., Vice President, Medical Quality Services: 763-406-8534 or jmiller5@nmdp.org
- MJ Flategraff, Administrative Specialist: 763-406-4629
Human Resources
Human Resources department
- Katie Bickel, Senior Manager, Human Resources & Sr. Strategic Business Partner: (763) 406-8765 or kosciak@nmdp.org
- Jenna Fuchs, HR Technology Analyst: (763) 406-4687 or jfuchs@nmdp.org
- Tiffany Lyons, Senior HR Technology and Process Analyst: (763) 406-5833 or tlyons@nmdp.org
- Heather Moseley, Volunteer Services Coordinator: (763) 406-3437 or hmoseley@nmdp.org
- Rochelle Taus Dumdie, Total Rewards Specialist: (763) 406-8375 or rtausdum@nmdp.org
Education & Training
- Maddie Smith, Learning Coordinator: (763) 406-8604 or mmottaz@nmdp.org
- Judy Ostroot, Learning Technology Coordinator: (763) 406-4227 or jostroot@nmdp.org
Patient Services
- Patient Support Center toll-free number: (888) 999-6743
- Spanish-speaking patient advocate toll-free number: (888) 999-6743 Ext. 7913
- Jason Carter Clinical Trials Program: (888) 814-8610
- International callers: 01-612-362-3410
- Fax number: (612) 627-8195
Patient Support Center leadership
General inquiries: patientinfo@nmdp.org
- Leah Christianson, Manager, Patient Services: (763) 406-4419 or lchrist2@nmdp.org
- Debbie Jacobson, Senior Manager - Patient Services: (763) 406-8504 or djacobso@nmdp.org
- Katie Schoeppner, Director, Patient Services: (763) 406-4429 or kschoep2@nmdp.org
- Jackie Foster, Senior Manager, Patient Services: (763) 406-4877 or jfoster@nmdp.org
Learn more about the Patient Support Center and how we help patients before, during, and after transplant.
Partner Liaisons
Product Operations leadership
- Hope Guidry Groves, Vice President, Experience & Product Operations, (763) 406-5882 or hguidryg@nmdp.org
- Chelsa Tourville, Director, Collection Operations & Strategy, (763) 406-8782 or ctourvil@nmdp.org
- Christian Snyder, Senior Manager, Product & Network Management, (763) 406-5121 or csnyder4@nmdp.org
- Alaina Witt, Supervisor, Collection Network Services, (763) 406-8136 or awitt@nmdp.org
Partner Liaisons
- Angie Adler, (763) 406-4178 or aadler2@nmdp.org
- Cheryl Bacigalupo, (763) 406-3029 or cbaciga2nmdp.org
- Christian Folken, (763) 406- 8578 or cfolken2@nmdp.org
- Cathy Loeser, (763) 406-3485or cloeser2@nmdp.org
- Erin Martin, (714) 800-1608 or Erin.Martin@nmdp.org
General Questions: PartnerLiaisons@nmdp.org