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Contact us

General contact info

NMDPSM
500 N 5th St
Minneapolis, MN 55401-1206
Get directions

  • Business Office: (612) 627-5800 or (800) 526-7809
  • General Toll Free: (800) MARROW-2
  • Media Inquiries: (612) 817-6442 or media@nmdp.org
  • Service Desk (Technical Support): (763) 406-3411 or (800) 526-7809 x3411 (available 24/7)
  • CIBMTR service request

Have a question or comment?

Department contact information

Bioinformatics & Immunology

Case Management

Case Management 

  • Toll-free number: (800) 548-1375 – use this number and the extension listed for the Case Management staff member
  • International callers: 01-763-406-8275
  • Fax Number: (763) 406-5810
  • After-hours Case Manager on-call: (763) 406-4400 – for use in emergencies only (after hours, weekends and holidays)

Case Management leadership

  • Kristin Naruko, Vice President, Provider Services Operations, (763) 406-8742 or knaruko@nmdp.org
  • Giovanna Dimarzo, Senior Manager, Case Management, galvare2@nmdp.org
  • Abby Martfeld, Senior Manager, International Operations, 763-406-8362 or amartfel@nmdp.org

Managers, Case Management

Case Management staff list by ID (XSLX)

Clinical Operations Partners (COPs)

Clinical Operations leadership

  • Becca Miller, Vice President, Customer Experience & Community Engagement, 763-406-8220 or rmiller2@nmdp.org
  • Maris Jack, Regional Manager, Provider Partnerships, mjack@nmdp.org
  • Traci Sutter, Regional Manager, Provider Partnerships, 678-954-4164 or tsutter@nmdp.org  

General questions: lpp@nmdp.org

Cord Blood Program

Operating under customer-ready poducts

General questions: cordliaisons@nmdp.org
NCBI questions: NCBIFunding@nmdp.org 

Donor Services

Donor Services helps maintain the NMDP Registry and guides donors and global partners through the gift of marrow donation.

Donor Services leadership

Donor Services teams

Member Registration
memberreg@nmdp.org

Public Response
publicresponse@nmdp.org or 1-800-Marrow-2

Member Campaigns
preliminary@nmdp.org or 877-581-6918

Donor Contact Team
SearchDC001@nmdp.org or 855-558-9631

CallBack Unit
callbackunit@nmdp.org or 866-992-8931
Fax: 612-884-8287

DC 001 Workup
General mail: WU001@nmdp.org
Manager Team: WUSmanager@nmdp.org


Donor Medical Services

General inquiries: DMS@nmdp.org

  • Toll-free: 888-510-1808
  • General number: 763-406-8550
  • Fax number: 763-406-8549

Donor Medical Services staff:

  • Jennifer Kraemer, RN, Manager: 763-406-5879
  • John Miller, M.D., Ph.D., Vice President, Medical Quality Services: 763-406-8534 or jmiller5@nmdp.org
  • MJ Flategraff, Administrative Specialist: 763-406-4629

Human Resources 

Human Resources department

  • Katie Bickel, Senior Manager, Human Resources & Sr. Strategic Business Partner: (763) 406-8765 or kosciak@nmdp.org
  • Jenna Fuchs, HR Technology Analyst: (763) 406-4687 or jfuchs@nmdp.org
  • Tiffany Lyons, Senior HR Technology and Process Analyst: (763) 406-5833 or tlyons@nmdp.org
  • Heather Moseley, Volunteer Services Coordinator: (763) 406-3437 or hmoseley@nmdp.org
  • Rochelle Taus Dumdie, Total Rewards Specialist: (763) 406-8375 or rtausdum@nmdp.org

Education & Training

Patient Services

  • Patient Support Center toll-free number: (888) 999-6743
  • Spanish-speaking patient advocate toll-free number: (888) 999-6743 Ext. 7913
  • Jason Carter Clinical Trials Program: (888) 814-8610
  • International callers: 01-612-362-3410
  • Fax number: (612) 627-8195

Patient Support Center leadership 

General inquiries: patientinfo@nmdp.org

  • Leah Christianson, Manager, Patient Services: (763) 406-4419 or lchrist2@nmdp.org
  • Debbie Jacobson, Senior Manager - Patient Services: (763) 406-8504 or djacobso@nmdp.org
  • Katie Schoeppner, Director, Patient Services: (763) 406-4429 or kschoep2@nmdp.org
  • Jackie Foster, Senior Manager, Patient Services: (763) 406-4877 or jfoster@nmdp.org

Learn more about the Patient Support Center and how we help patients before, during, and after transplant.

Partner Liaisons

Product Operations leadership

  • Hope Guidry Groves, Vice President, Experience & Product Operations, (763) 406-5882 or hguidryg@nmdp.org
  • Chelsa Tourville, Director, Collection Operations & Strategy, (763) 406-8782 or ctourvil@nmdp.org
  • Christian Snyder, Senior Manager, Product & Network Management, (763) 406-5121 or csnyder4@nmdp.org
  • Alaina Witt, Supervisor, Collection Network Services, (763) 406-8136 or awitt@nmdp.org

Partner Liaisons

General Questions: PartnerLiaisons@nmdp.org