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General contact info

NMDPSM
500 N 5th St
Minneapolis, MN 55401-1206
Get directions

  • Business Office: 1 (612) 627-5800 or 1 (800) 526-7809
  • General Toll Free: 1 (800) MARROW-2
  • Media Inquiries: 1 (612) 817-6442 or media@nmdp.org
  • Service Desk (Technical Support): 1 (763) 406-3411 or 1 (800) 526-7809 x3411 (available 24/7)
  • CIBMTR service request

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Department contact information

Bioinformatics & Immunology

Case Management

  • General toll-free number: 1 (800) 548-1375 - Use this number and the extension listed for the Case Management staff member
  • International callers: +01 763 406-8275
  • Fax Number: 1 (763) 406-5810
  • After-hours Case Manager on-call: 1 (763) 406-4400. For use in emergencies only (after hours, weekends and holidays)

Case Management leadership:

  • Kristin Naruko, Vice President, Provider Services Operations, 1 (763) 406-8742 or knaruko@nmdp.org
  • Giovanna Dimarzo, Senior Manager, Case Management, galvare2@nmdp.org
  • Abby Martfeld, Senior Manager, International Operations, 1 (763) 406-8362 or amartfel@nmdp.org

Case Management managers:

View Case Management staff list by ID (XSLX)

Clinical Operations Partners (COPs)

General questions: lpp@nmdp.org

Clinical Operations leadership:

  • Becca Miller, Vice President, Customer Experience & Community Engagement, 1 (763) 406-8220 or rmiller2@nmdp.org
  • Traci Sutter, Regional Manager, Provider Partnerships, 1 (678) 954-4164 or tsutter@nmdp.org
  • Elmer Velasco, Regional Manager, Provider Partnerships, 1 (618) 863-1317 or evelasco@nmdp.org

Experience & Product Operations

Senior leadership:

  • Hope Guidry-Groves, Vice-President, Experience & Product Operations, 1 (763) 406-5882 or hguidryg@nmdp.org
  • Chelsa Tourville, Director, Collection Operations & Strategy, 1 (763) 406-8787 or ctourvil@nmdp.org
  • Christian Snyder, Senior Manager, Product & Network Management, 1 (763) 406-5121 or csnyder4@nmdp.org
  • JJ Barten, Network Performance Specialist, 1 (763) 406-3422 or jbarten@nmdp.org
  • Michael Hearne, Director, Experience Strategy & Engagement, 1 (763) 406-3883 or mhearne@nmdp.org

Apheresis & Marrow Product Operations

General Questions: partnerliaisons@nmdp.org

Cord Blood Program

General questions: cordliaisons@nmdp.org
NCBI questions: NCBIFunding@nmdp.org

  • Erin O’Gara, Cord Blood Program Lead, 1 (763) 406-4632 or eogara@nmdp.org
  • David Miller, Cord Blood Program Liaison, 1 (763) 406-8481 or dmiller2@nmdp.org
  • Cynthia Claude Romeo, Associate Cord Blood Program Liaison, 1 (763) 406-5217 or cclauder@nmdp.org

Advanced Cell Therapy Lab (ACTL) Solutions

General questions: ACTLSolutions@nmdp.org

  • Laura Staller, Manager, Customer Ready Products, 1 (763) 406-4296 or lstaller@nmdp.org
  • Kali Logue, Senior Operations Specialist, 1 (763) 406-8492 or klogue@nmdp.org
  • Amanda Ballantine, Operations Specialist, 1 (763) 406- 8671 or ajones4@nmdp.org

Donor Advocacy

General questions: advocate@nmdp.org

  • Kelly Whalen, Manager, Experience Strategy & Engagement, 1 (763) 406-3073 or kwhalen2@nmdp.org
  • Laura Vincent, Sr. Experience & Engagement Strategist, 1 (763) 406-8246 or lvincen2@nmdp.org
  • Chris Mathison, Sr. Donor Advocacy Specialist, 1 (763) 406-8141 or cmathiso@nmdp.org

Public Engagement

General questions: PublicEngagement@nmdp.org

  • Denise Boothe, Manager, Public Response, 1 (763) 406-8734 or dkrueger@nmdp.org
  • Xochil Martinez Armenta, Sr. Public Response Representative (bilingual), 1 (763) 406-4139 or xmartine@nmdp.org
  • Katie Rasmussen, Sr. Public Response Representative, 1 (763) 406-4686 or klewis3@nmdp.org
  • Allysa Eller, Sr. Public Response Representative, 1 (763) 406-8344 or aeller@nmdp.org

Member, Donor & Product Operations  

Member Recruitment  

General questions: MRops@nmdp.org

Member Recruitment senior leadership and administrative support:

  • Yvonne Ybarra, Senior Director, Member Recruitment, 1 (763) 406-8139 or yybarra2@nmdp.org
  • Jon Hudson, Director, Member Recruitment – Central Region, 1 (972) 616-8838 or jon.hudson@nmdp.org
  • Ron Jacob, Director, Member Recruitment – East Region, rjacob2@nmdp.org
  • Christine Mantilla, Director, Member Recruitment – West Region, cmantill@nmdp.org
  • Amanda Scott, Director, Programs & Partnerships, 1 (763) 406-8490 or ascott3@nmdp.org
  • Ginny St. Onge, Senior Manager, Recruitment Training & Operations, 1 (404) 694-5535 or vstonge@nmdp.org
  • Lynn Bauer, Administrative Specialist, 1 (763) 406-5384 or lbauer@nmdp.org

Donor Operations leadership:

  • Gretta Stritesky, Vice President, Donor Operations, 1 (763) 406-8354 or gstrites@nmdp.org
  • Rick Morse, Senior Manager, Workup, 1 (508) 502-7224 (office) and 1 (508) 681-9738 (mobile) or rmorse2@nmdp.org
  • Jaclyn Drake, Senior Manager, Workup, 1 (763) 406-4746 (office) and 1 (608) 316-0793 (mobile) or jdrake@nmdp.org
  • Molly Rocchio, Director, Search, 1 (763) 406-8685 or mgodfrey@nmdp.org
  • Cory Starkweather, Director, Operations Support, 1 (763) 406-5778 or cstarkw2@nmdp.org

Donor Operations teams: 

Donor Medical Services  

General questions: DMS@nmdp.org

  • General toll-free number: 1 (888) 510-1808
  • General number: 1 (763) 406-8550
  • Fax number: 1 (763) 406-8549

Donor Medical Services staff:

  • Jennifer Kraemer, RN, Manager, 1 (763) 406-5879 or jkraemer@NMDP.ORG 
  • John Miller, MD, PhD, Vice President, Medical Quality Services, 1 (763) 406-8534 or jmiller5@nmdp.org
  • MJ Flategraff, Administrative Specialist, 1 (763) 406-4629

Human Resources 

Human Resources: nmdphr@nmdp.org

Education & Training: nmdpeducation@nmdp.org

Patient Services  

  • Patient Support Center toll-free number: 1 (888) 999-6743
  • Spanish-speaking patient advocate toll-free number: 1 (888) 999-6743, ext. 7913
  • Jason Carter Clinical Trials Search and Support Program: 1 (888) 814-8610
  • International callers: +01 612 362-3410
  • Fax number: 1 (612) 627-8195

Patient Support Center leadership: 

General questions: patientinfo@nmdp.org

  • Leah Christianson, Manager, Patient Services, 1 (763) 406-4419 or lchrist2@nmdp.org
  • Debbie Jacobson, Senior Manager, Patient Services, 1 (763) 406-8504 or djacobso@nmdp.org
  • Katie Schoeppner, Director, Patient Services, 1 (763) 406-4429 or kschoep2@nmdp.org
  • Jackie Foster, Senior Manager, Patient Services, 1 (763) 406-4877 or jfoster@nmdp.org

Check out our Patient Support Center to see how we help patients before, during and after transplant.