nmdp logo

Webinar Our Patients More than a Gender Age and Diagnosis


This webinar focuses on ways we can help our donors to better visualize their patient, the journey their patient is on and how that journey impacts the donor experience.

Learning Objectives

  • Understand how the nuances of the patient's journey impact the donor's process
  • Use the knowledge of the patient's journey to help the donor better visualize the patient's needs, struggles, experiences, and joys
  • Identify key words, phrases and stories centered on the patient that you can incorporate into your donor interactions


  • Leah Christianson, OPN-CG, Supervisor, Patient Support Center
  • Debbie Hernandez, MA, BA-HCA, Workup Specialist, Bilingual
  • Carlos Moreno, Donor Operations Specialist
  • Taylor Brown, Donor Operations Specialist