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Improving the Donor Journey to Help Overcome Availability Challenges

August 16, 2023


Finding an unrelated donor on the NMDP Registry® isn’t enough for our transplant center partners. That donor also needs to be available when called.

This webinar offers insights into the strategies and initiatives NMDP has implemented to try to improve donor availability so the best donor for your patient is ready to say yes when you need them

The NMDP panelists focus on the donor’s journey pre-match—from recruitment and waiting for the call to donate—and post-match, including CT, workup and cell collection.

Access the on-demand recording

Learning Objectives

  • Research NMDP has done to help inform outreach, communication and processes with potential donors
  • How learnings from this research could be implemented with your own center’s related donor
  • Strategies and initiatives NMDP implemented to engage with potential donors in a personalized way from recruitment through collection to increase donor commitment and, ultimately, donor availability

Target Audience

Coordinators, physicians, medical directors and BMT fellows at transplant centers; HLA lab directors


  • Christopher Kellen
    Manager, Marketing; Member Experience (NMDP)
  • Molly Rocchio
    Director, Donor Engagement Team; Member Experience (NMDP)
  • Rick Morse
    Senior Manager, Workup; Donor Operations (NMDP)
  • Brianna Springer (moderator)
    Director, Provider Partnerships; Provider Experience and Engagement (NMDP)